Refund and Returns Policy
Returns
Our return policy lasts 14 days. If 14 days have expired from your purchase date, unfortunately due to the seasonal nature of our product, we can’t offer you a refund or exchange. PLEASE NOTE: If you purchase a Standing Stocking within 7 days of the Holiday you will have until the day prior to the holiday to return your product unused and in its original packaging. No returns will be accepted after the corresponding Holiday if purchased within that window. If your product was customized and approved, no returns will be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. Merchandise returned used, dirty and not in its original packaging is subject to refusal and credit will not be issued.
Additional non-returnable items:
• Gift Cards
• Any Customized Product
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@2saints.com with LATE REFUND in the subject line.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@2saints.com marked EXCHANGE REQUEST in the subject line and send your item to:
2 Saints Inc.
81 Western Industrial Drive
Suite B
Cranston, RI 02921, USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
2 Saints Inc.
81 Western Industrial Drive
Suite B
Cranston, RI 02921, USA
Unless clearly damaged during shipping, you will be responsible for shipping costs to return your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item(s) valued over $75, we strongly suggest using a trackable shipping service or purchasing shipping insurance. We are not liable for items lost during shipping.
